About Us
Our area of specialty is supported living services
Eliezer Supported Living Services Ltd (ESLS) is a family owned company which provide supported living to service users who live independently in the community.
ESLS strive to maintain the family values and we believe all our service users should have a voice and feel part of a team. We understand that the people we support are all individuals and might require several different kinds of support – whether it’s help with developing daily living and independence skills, support with finding fulfilling and worthwhile employment or just wanting company or opportunities to develop confidence and experience new things.
At ESLS we provide a person-centred approach to support, and always spend time. We strongly believe in people being in control of their support and supporting them to identify outcomes that are important to them and are both achievable and measurable. This can help develop basic life skills, confidence and independence, and ensure people are able to reach their full potential. Whatever you need, whether it’s support for just a couple of hours a week or for 24 hours a day.
Our Values
The 6Cs Defines Our Work
The 6Cs were developed to provide a level of care which must underpin the culture and practice of all organisations that deliver care and support, as well as quality social care provision. We bring the same focus to measuring the outcomes, experiences and use of resources involved in our work. In that way we will be able to demonstrate an extra dimension of our value.
Care is our core business and that of our organisation, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.
Compassion is how care is given through relationships based on empathy, respect and dignity – it can also be described as intelligent kindness, and is central to how people perceive their care.
Competence means all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.
Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for “no decision about me without me”. Communication is the key to a good workplace with benefits for those in our care and staff alike.
Courage enables us to do the right thing for the service users we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
A commitment to our service users and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our service users, to take action to make this vision and strategy a reality for all and meet the health, care and support challenges ahead.
Our Goals, Quality Assurance, Aims and Objectives
We are here to ensure that...
We are here to ensure that:
- Highest quality standards of personal care and support is provided for the purpose of enabling clients to remain in their own home whilst retaining their full independence.
- We work with each client, social services, relatives, carers and all other associated with his/her care towards identifying, implementing and reviewing a personal care which adequately reflects his/her needs at any one time.
- Independent living is promoted and we work within each client’s range of abilities and competencies.
- The physical, emotional needs and overall well-being of the individuals we support is met in a dignified non-judgmental way.
- All the needs of the individuals we support are met, regardless of their race, nationality, language, religion or beliefs, age, sex or sexual orientation.
- The forms of communication, language and address used are suitable for the needs of the client.
- Individuals we support are always treated with dignity and respect and that they are safeguarded from risk of harm and abuse.
- Individuals we support are provided with information concerning the service provided and any changes to those services, which may affect their wellbeing.
- Staff receive appropriate training in the Mental Capacity Act 2005 and associated DoLS. Staff to display a good understanding of the requirements of the Act.
- Individuals with complex needs in Nottinghamshire are supported to live as active citizens and rightly aspire to have the same life experiences as everyone else.
- We put the individuals at the centre of the process and ensure that people with a learning disability and their support workers are supported to enhance their quality of life through increased choice and control, making the best use of available local resources both formal and informal.
- We focus upon targeting and investing resources in services that deliver proven and measurable outcomes that improve the health and wellbeing of people with a learning disability and their careers.
- We support individuals’ choice and personal decision-making as the right of all clients.
- We respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
- We respect and encourage the right of independence of all clients.
- We recognise the individuals’ need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy the need of clients and staff. independence of all clients.
We will operate effective systems and processes to make sure we assess our services against Regulations 4 to 20A of Part 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The system will include scrutiny and overall responsibility at board level or equivalent.
We are committed to providing good service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve us.
Our goals are to ensure that:
- Individuals we support, their representatives and carers are aware of how to complaint and that Eliezer Supported Living Services Limited provides easy to use opportunities for them to register their complaints.
- A named person will be responsible for the
administration of the procedure. - Every written complaint is acknowledged within 7
days. - Investigations into complaints are held within
28 days. - All formal complaints are responded to in writing by Eliezer Supported Living Services Limited.
Our Team
Our dedicated staff team use the following principles
- Develop the person’s everyday living skills, including cooking, cleaning and shopping
- Support with personal care, including managing and administering their medication
- Provide support to maintain tenancies, including budgeting, maintaining the homes, understanding and following the terms and conditions of tenancy agreements
- Support the person in accessing local and wider community facilities
- Facilitate relationships so that the person can be a valued member of their community
- Support the person’s independence by enabling them to make their own choices and decisions about life
- Help the person access training and employment
- Apply for and obtain appropriate benefits
- Help the person access leisure activities and lifelong learning.
Key Stakeholders
We Work in Association With
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+44 11583 72630 +44 77966 93695 +44 73692 51050